Our vision is that every Student will be proud to be a part of Staffs

Here at Staffordshire University Students' Union we are so excited to be building our team for the year ahead and are looking forward to an amazing academic year!

Our Retail Team is made up of Union Team Members who are crazy about customer service. No matter whether our customers are doing their 'big shop' or just grabbing a lunch on the way to a lecture, they always deliver the best customer service. Our stores are great places to begin working for your Students' Union, working as part of a small dedicated team on our vibrant and busy campus.

Roles and Responsibilities

• To make every customer interaction special and memorable, Going the Extra Mile with your positive attitude and by showing genuine interest in the happiness of your customers;
• To support stock organisation/rotation procedures including receiving deliveries, stocking shelves etc.
• To manage customer complaints quickly and professionally, using support from your manager where necessary;
• To support the overall vision of the Students’ Union by maximising  customer satisfaction, encouraging customers to come back for more and therefore raising essential charity funds;
• To maintain the cleanliness, tidiness and general appearance of our Students’ Union spaces, ensuring that they are places that our customer want to enjoy and consider home;

A successful Union Team Member will be:

• Committed to delivering outstanding customer service
• Able to communicate confidently with a wide range of people
• A team player, who can both take lead and follow to achieve
  goals
• Inquisitive and ready to learn new things and develop in their role
• Reliable and trustworthy
• Punctual and will take responsibility for managing their own time
• Flexible and adaptable
• Friendly and enthusiastic
• Able to show initiative and common sense when solving problems
• Able to work under pressure
• Willing to work the required shift patterns, including a range of day,
  evening, and weekend shifts
• Able to show an understanding of the work of the Students’ Union
• Experienced in working in a customer service environment (This is advantageous but not essential)

Reasons to be Proud

Flexible Hours Customise your availability so your shifts work around your studies	Fortnightly Pay Support your studies with funds into your bank on a regular basis	Space to Learn and Grow Explore our different departments and develop into a Team Leader or Duty Team Leader
Easy to understand Pensions Begin investing for your long term future with our auto-enrolment pension provider	Convenient Campus Based Location Jump straight from your lectures into work, no long commutes here!	Competitive Pay £11.45 per hour for our Team Members, and holiday pay earned at 14.5% per hour worked.

Details of this Role

Hours: Zero-hours up to a maximum of 32 every two weeks.

Working Hours: Flexible including regular evenings and weekends. Please note some outlets operate during term time only.

Location: College Road Shop and Leek Road Shop.

Wage: £11.45 per hour (plus Holiday Pay at 14.5% per hour)

Digital Interviews: 29 August 2024 

Start date: Induction Training is on 10 September 2024 and training shifts start shortly afterwards. Please note we are legally required to check that you have the right to work in the UK before you take up employment. Further information about what this means is available here.

About Union Team Member Contracts

This is a Union Team Member role, which means that you are employed as part of the Staffordshire University Students' Union team and not employed exclusively by a single area of our organisation. This means that you will have a "home department", where you'll start your time with us and become amazingly skilled, but may also be invited to undertake training and work in other areas of the charity too.