Our vision is that every Student will be proud to be a part of Staffs

Staffordshire Students' Union is the representative body for the 13,500 students that form our community here at the University of Staffordshire. Our vision is that every Student will be proud to be a part of Staffs - that they'll be proud of their academic achievements, their University experience and their community. You can learn more about who we are, and what we do by clicking here.

Our Retail Team is dedicated to delivering exceptional and memorable experiences in our Union shops, providing friendly support, quality products, and outstanding service to students, staff, and visitors every day. If you’re passionate about creating outstanding customer experiences and want to play a key role in supporting students on their university journey, our Retail Supervisor position could be perfect for you. As part of our Retail Team servicing two outlets, you’ll help lead smooth day-to-day operations, maintain high merchandising standards, and offer a welcoming environment that makes every visitor Proud to be Staffs. You’ll use your retail expertise to train and support team members, manage stock and financial processes, and contribute to the success of a space at the heart of our student community. If you’re organised, confident, and ready to make a real difference, we’d love to hear from you.

Details of this Role

Contract Type: Part time, annualised hours based on 30 hours over 35 weeks. (Predominantly University term time with Christmas and New Year off).

Working Hours: Normally a 5 day shift pattern over the 7 day week, which will involve both early openings and late closing*.

*Roles on our retail team require availability which is not usually compatible to undertake alongside studies.

Holiday: 5 Weeks per year plus Bank Holidays pro rata (That's 33 days!)

Start date: Immediate

Location: Stoke on Trent Campuses

Salary: £25,013 to £26,949 pro-rata (Grade 4, SCP 18-21)

Interviews: 5th December 2025

If you are interested in this role please apply ASAP as we may close this vacancy early if we receive sufficient applications.

What we are looking for:

• At least 12 months experience in retail, shop supervision, or a similar customer-facing role
• Availability to work all operational trading hours across both outlets, including opening and closing duties. This will include regular weekend working.
• Strong cash handling and financial administration skills with attention to accuracy.
• Knowledge of stock control, merchandising, and EPOS/till systems.
• Ability to lead, motivate, and manage a small team effectively
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Awareness of and commitment to health and safety standards.
• Office 365 skills, including everyday use of Sharepoint and Teams

Please click here to view the full Job Description including the core responsibilities for the role.

Don’t meet every single requirement?

Studies have shown that women and people from black, Asian, Arab, Gypsy, Roma and Traveller communities are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a more diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every point in the job description, we encourage you to apply anyway. You could be just who we are looking for.

Reasons to come and work for us

• An Organisation to be Proud of - You'll be joining a long-standing, vibrant and passionate organisation that places students at the heart of everything we do, both as customers and employees.
• Unique Working Hours Arrangements - Our Annualised Hours arrangements balance the intensity of term time operations with a generous holiday entitlement (including time off during Summer, Easter, Christmas and New Year)
• Vibrant Campus Based Location - Enjoy being part of a diverse staff team operating Advice and Advocacy services, a Lettings service, Student Voice and Engagement, coffee outlets, a bar/kitchen, and a nightclub. No two days will feel the same!
• Matched Contributory Pension - Invest in your long term future with our company pension provider, with your contributions match funded up to 6%
• Competitive Pay - Competitively graded salaries, will give you plenty of opportunity to progress with our Students' Union.
• Our Learning Community - As part of our learning community here at Staffs, you'll have access to a wide range of job-related and wider professional development opportunities

Details
£25,013.00 - £26,949.00 per year
Location: Stoke-On-Trent, ST4 2DE, GB